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How To Bond With Your New Client Just After The Close
In sales, our natural goal is to make as many people or businesses as we can more successful or profitable than they are currently. That’s the bottom line…it cements the long-term relationship with the...
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2 Key Components In Building Unbreakable Customer Loyalty
When we ask clients why they buy services, we naturally get a wealth of information that allows us to pinpoint the very things we need to do to gain their business. Not only that, it creates...
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Here’s Why Customer Satisfaction Is WORTHLESS
I’ve just finished reading Jeff Gitomer’s book “Customer Satisfaction is Worthless, Customer Loyalty is Priceless” and I’d really recommend you get a copy if you’re in customer service. It offers some...
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5 Quick Tips On Building Better, Long-Term Client Relationships
We all know that partnering with a client’s business helps you to establish long-terms relationships, often provides improved profit opportunities and adds value at every touchpoint you have with the...
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Why ALL Sales People Should Focus On Customer Centric Selling
Now and again, a new concept is discussed that takes sales into a new dimension. Many are reworks of familiar and rapidly-evolving ideas, and some take sales onto a new plane that deserves...
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They Bent Over Backwards To Satisfy The Customer
I just got this in from my friend and super salesman, John Landrine in the US, about an experience he had this past weekend. I had to share it with you and I have a couple of questions for you after...
View ArticleGet ACTION From Your Customer, Become Your Customer’s Partner & Chris Murry...
Episode 6 – Get ACTION From Your Customer, Become Your Customer’s Partner & Chris Murry On Earning The Right Episode 6: Loads Bubbling Podcast This podcast includes: How to get ACTION from your...
View ArticleSatisfaction With Current Suppliers, Building Quality Case Studies & A Quote...
Episode 8 – Satisfaction With Current Suppliers, Building Quality Case Studies & A Quote From Patricia Fripp Episode 8: Loads Bubbling Podcast This podcast includes: Satisfaction with current...
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How Do You Know Your Customer Will Be A Returning Client?
Unless you’re working with customers who are purely in transactional mode, the holy grail of sales is gaining repeat business. Turning a one-time customer into a loyal client increases revenue, profit...
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Top 5 Ways To Gain More Repeat Business
Don’t you just love it when one of your customers places a follow-up order? Or you get that call and the customer says they’d like a repeat of what they had from you before? The great feelings flow...
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How To Find Out Why Your Client Is Leaving
You’ll have heard many times that it costs more to attract new customers than to retain the business of current ones, and it’s true that the marketing costs plus all the other charges and outlays to...
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